Terms & Conditions

Mount Vets Farm and Poultry Terms & Conditions

Thank you for entrusting the care of your animal to Mount Vets. This form details our practice Terms and Conditions. Some aspects of the terms may not be relevant to you and we request that you ask for further explanation or clarification if required.

There are certain situations where the best treatment of your animal may require the use of drugs which do not hold an appropriate licence for the species concerned. These drugs may be human medicines or veterinary drugs licensed for use in different species and include some commonly used medicines such as pain relief drugs. These drugs will only be used when they are indicated and deemed necessary, and no licensed alternatives exist. Their use is sometimes referred to as “off licence”. If you have any questions about the use of off licence drugs, then please do not hesitate to discuss them with one of our veterinary surgeons.

We are able to supply nearly all POM-V (Prescription Only Medicine – Veterinarian) drugs to our clients as required for their animals’ health. However, we are only able to do this for animals under our care.

Animals under our care is defined as those examined within the last 12 months. Our staff will be pleased to inform you of the price of any medications upon request.

Terms and Conditions for Clients
Records

The Practice keeps computer records containing client information, clinical records about your animals and any financial history you may have with the Practice. These records are held in accordance with The Data Protection Act 2018. Please be assured that our client records are treated as confidential. They are used for practice use only but may be sent to insurance companies for claims processing, other veterinary practices (referrals, moving to a different area) and for the purposes of debt collection.

Fees

All fees, and medications charged are subject to VAT at the current rate. Fees are determined by the time spent on the case and the medications, and consumable products used. Details of all our fees are available on request.

Payments

We require payment upon receipt of a monthly invoice. We accept payment by:

  • CASH
  • CHEQUE with current bankers card
  • CREDIT/DEBIT CARD Switch/Solo, Mastercard, Visa, Delta including telephone payments. We do not accept American Express.
Estimates

We will happily provide an estimate of the probable costs of treatment. Please be aware that any estimate given can only be approximate and your animal’s condition may not follow a conventional course and may require additional treatment.

Pet Health Insurance

Mount Vets supports and recommends insuring your pets against unexpected illness and accidents. Insurance ensures that you do not have to compromise your pet’s treatment for financial reasons. We recommend lifetime insurance cover for your pets so that your pet remains insured for conditions that may persist for several years.

We offer a direct claim service free of charge to our clients. To help us process your insurance claim, you will need to provide us with an insurance claim form and pay your excess at the start of any condition. Any items that are not covered by your insurance policy will needed to be paid for at the time.

Please remember that it is the responsibility of the policyholder to ensure that all the terms and conditions of the insurance policy are met. If your insurance company declines the claim, you will be responsible for paying all the fees direct to the practice.

Please ask for details about insurance from any staff member.

Complaints and Standards

We hope that you should never have any reason to complain about the standards of service received from Mount Vets. However, if you are unhappy about any part of the service you have received, please contact our department manager or any of the Directors so that we can redress the situation and improve our standards. We are also keen to hear if you feel you have received an exceptional service from a staff member so that we can recognise and reward our staff for their dedication and hard work.