NEW! Vet video consultation

To book now, please call the practice on 01823 662286

Unable to get to the vet practice?

No need to worry if you can’t get to our vet practice – you can now have a live vet video call appointment directly from your home.

Mount Vets are now offering a brand new video service for our registered clients who need to speak with a vet but can’t make it to the practice.

Speak to a qualified vet via computer/laptop, tablet or smart phone using Zoom, from the comfort of your home.

With a face-to-face call, you can show us the problem and we can direct you to help us to diagnose many of the health issues your pet may be experiencing.

To book now, please call the practice on 01823 662286

 

How does it work?

Book an appointment

Please call reception during normal opening times and book an appointment. Appointments are 15 mins long and are at a reduced fee of £25.00 per consult.

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Talk to a vet

Speak face-to-face with one of our RCVS registered vets, receive immediate advice and peace of mind. If your pet requires further treatment, our vet will discuss this with you on the call.

Referred pets will have a refund

If during the video call, one of our vets decides your pet does need to come into the hospital for treatment, we’ll recommend a local, reputable animal ambulance to transport your pet.

Who will you be talking with?

One of our vets below will be available for a face-to face call.

Eric Chant

BVMS, MRCVS

Charlotte Freeman

BVM&S, Cert. V.Ophthal., MRCVS

James Cavanagh

BVSc, PgCert SAM, MRCVS

Kara Brand

BVMedSci(hons) BVM BVS MRCVS

Christian Marchant

BVMedSci(hons) BVM BVS MRCVS

Liz Hynes

MRCVS

What do I need for a vet video consultation?

What do I need for a vet video consultation?

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An Internet Connection

Your internet connection speed not only allows a consistent connection during your vet video consultation, but it also determines the video quality so our vets can see your pet clearly. Please don’t rely on 3G or 4G connections when making the call. Ensure your device is connected to wifi and is within a suitable range of your router, or is connected to your wifi via an ethernet cable.

A Suitable Device

A laptop, computer, tablet or smart phone all have the capability of using the ‘Zoom’ application used for our vet video consultations. Try to use whatever device you are most familiar with. If your pet has a visible illness or injury, tablets and smartphones are preferred due to their ease of mobility in showing our vets your pet’s issue.

Camera & Microphone

Nearly every tablet and smartphone will have microphones and cameras built in. Newer laptops also tend to have these functionalities. If you are using a computer or laptop without these functionalities, you will need an external camera, such as a webcam, that you can plugin to your computer so our vets can see your pet, and speakers so you can hear the vet. Alternatively, you could use headphones with a microphone functionality to support your audio.

The 'Zoom' Application

This is only essential if you are using a tablet or smartphone for vet video consultations. ‘Zoom Cloud Meetings’ is a free application you can download from your device’s app store. Download the application before your vet video consultation is due to start to maximise your appointment time. You do not need to sign up to Zoom or pay for any features on Zoom in order to have your vet video consultation. You are free to delete the application after your consultation.

To book now, please call the practice on 01823 662286