Book an appointment at Mount Vets

Use the form on this page to book an appointment. Please complete the details required to book your appointment – we are currently only offering appointments at our Taunton Road hospital. Routine dental appointments, dog castrations and Pet Health Club health checks will be postponed over the four-week lockdown.

If you have any questions regarding appointments please do not hesitate to call us 01823 662286.

Our Appointments

Due to the current COVID-19 circumstances, the way in which we carry out our services will slightly differ to normal, in order to adhere to the most up to date COVID-19 rules and regulations.

Primary vaccination courses, second vaccinations and boosters can still be booked in throughout the four week lockdown. Neutering of cats and bitches can still be booked in however, dog castrations will be delayed given this procedure is not as time sensitive as bitch spays. Routine dental health-checks will also be postponed until after lockdown.

Some appointments will be taking place outside (subject to weather and temperament). Please respect other people’s privacy when these appointments are taking place. Every appointment with a vet or vet nurse is a confidential consultation, regardless of location, and information overheard from these appointments should not be publicly posted anywhere.

Mount Active Pet Health Club Members

If you are a Mount Active Pet Health Club member, the health checks included as part of your plan will be postponed until after lockdown. Six monthly PHC health-checks that have been postponed will still be honoured within the PHC plan. If your pet needs to restart their vaccination course due to implications related to the COVID-19 lockdown, the additional costs will be covered by your plan.

Your Mount Active Pet Health Club membership is a twelve-month contract. If you decide to terminate the membership early, you will be liable for any costs in full which were claimed as part of your membership plan, minus the membership fees you have already paid. Terminating your Mount Active Pet Health Club membership means no benefits under your plan can be claimed thereafter, and any additional costs implicated by the COVID-19 lockdown period, e.g. restarting your pet’s vaccination course, will not be covered and you will be liable for these costs.

Procedure for bringing your pet to the hospital for an appointment

1. Upon arrival, please wait in your car and call 01823 662286 to check in.

2. When ready, the vet will come out to your car.

3. Walk the dog into one of the side gardens (the receptionist will tell you or the vet will show you). Carabiners can be found attached to the fence and you will need to clip the lead to the carabiner before retreating 2 metres.

4. The vet will then secure a practice collar and lead as well as a slip lead before detaching your lead, leaving it attached to the carabiner. The dog will then be taken to the consult room for clinical exam (or examined outdoors at a distance greater than 2 metres from you if weather and temperament permit).

1. Upon arrival, please wait in your car and call 01823 662286 to check in.

2. When ready, the vet will come out to your car.

3. The vet will maintain a distance of greater than 2 metres whilst taking the clinical history from you.

4. You will need to place the animal carrier/container on the ground and retreat 2 metres. The vet will then take the animal carrier/container into the consult room.